SERVICE GUIDELINES

Who Are We:

What We Will Do For You :

The Office of Facilities provides cost effective services to meet the needs of the UTSA community.  Services provided are classified into two categories.
        1. Institutional Services
        2. Departmental Services

Institutional Services are those services for which Facilities receive budget allocation and are rendered without charge.

Summary of Institutional Services:

    Housekeeping for E&G facilities
    Infrastructure Support
    Building Operations
    Maintenance
    Grounds
    Energy Management

Departmental Services are those services for which Facilities does not receive a budget allocation and must be funded by the requesting department.

Summary of Departmental Services:

    Event Services
    Automobile and Equipment Maintenance
    Engineering, Construction, and Project Management and Services
    Auxiliary Enterprise requests
    Special Requests

How to Obtain Services:

Institutional Services may be requested by contacting Work Control by phone, email, or by submitting a web request. Phone numbers and email address are provided below.

Departmental Services requests must be made in writing on an official UTSA Facilities Work Request form. The administrative head of the office, college, division, or the designated person of authority must sign the work request. Faxed copies will not be accepted.

About Work Control:

The Work Control Department serves as the coordinating liaison between the University community and Facilities Operation and Maintenance Team and is responsible for organizing, prioritizing and coordinating the processing of work orders with high quality customer service. This essential function includes processing all incoming calls related to work requests and dispatching Operations and Maintenance personnel as needed for both routine and emergency maintenance.

Work Control maintains work request reports including response, callback and status documentation, and is your point of contact for tri-campus facilities solutions.

To receive the most efficient service, please contact Work Control directly - see contact information below.  Requested work is billed at the prevailing shop rate. For further details, please refer to the Facilities Shop Rates.

Click here to request work
Contact info:

Work Control is located at 1604 in the Facilities Annex, West Campus. Hours of operation are from 8:00 a.m. until 5:00 p.m. Monday through Friday.  For after hours needs please contact Facilities Operations at 458-5277.

Helpful Links:

Access Control- is responsible for issuance of University door keys, door re-keying, and access controlled by the UTSA Card. Door and all other maintenance applications remain a function of Facilities. For access control, visit http://www.utsa.edu/access/

Telephone Services- for information on telephone services including installation and repair please visit Telephone Services at http://www.utsa.edu/infotech/TeleServ/

Event Staffing Guidelines:

All functions require appropriate staff to ensure the health and safety of the event participants and sponsors, as well as cleanup after each event and monitoring of restrooms. The time billed to the event sponsor will require set-up time before and make-ready time after each function to return it to its original condition.

Additional staff is required when food and/or beverage are provide and when more than one room is used.  Charges are for Facilities personnel, services and equipment, and do not include the cost of services such as food services, AV equipment, etc... Special arrangements are required for all events with more than 500 attendees.